GOT QUESTIONS? WE HAVE YOUR ANSWERS!

• How does my VIP Family Rewards Membership work?

  For an introductory rate of only $1.99 your first year, you'll receive free standard shipping on ALL orders, recieve at least 15% in VIP Family Benefits on every purchase‑all year long, enjoy a 90 day return policy on all new & used shoes, plus special member‑only events and sales throughout the year. These benefits apply whether you shop online, on the phone or at your hometown store. An amazing deal for your healthy lifestyle.

• What are the 10% Instant Savings details?

  You Save 10% Every Day. WooHoo! You save 10% on everything. Every day. All year!

• What are the 5% Rewards Cash details?

  VIP Rewards Members are eligible to earn Rewards Cash Rebates. For every dollar spent on merchandise at Road Runner Sports stores, online and over the phone, you will earn Rewards Cash equal to 5% of your purchase. Rewards Cash can be used like real cash towards a future purchase at Road Runner Sports.
  
  TO BE SURE YOU HAVE PLENTY OF TIME TO SPEND YOUR REWARDS CASH, YOUR REWARDS CASH WILL NOT EXPIRE UNTIL 2 FULL YEARS FROM THE DATE OF YOUR LAST PURCHASE OR UNTIL THE CANCELLATION OF YOUR MEMBERSHIP, WHICHEVER COMES FIRST. Your rewards cash is issued for loyalty, award, or promotional purposes. For more information on the terms and conditions of your rewards cash, please call 800.543.7309.
  
  Your Rewards Cash must be spent prior to the Expiration Date. Rewards Cash will be emailed to your email address on file. Your Rewards Cash has no cash value and may not be used anywhere other than Road Runner Sports stores, the Road Runner Sports online store, or over the phones. Rewards Cash is void where prohibited. Rewards Cash is non‑transferable and may only be used by the Member to whom it was issued and his or her family.
  
  Rewards Cash Rebates will generally be issued within 72 hours of your purchase, but could take up to 2 weeks. You must accumulate at least one (1) dollar in Rewards Cash in order to qualify for a Rewards Cash Rebate.

• Tell me more about the 90‑Day VIP Test Run

  Feel the love and enjoy 90 days to be sure your shoes, socks & insoles are your best fit ever!* Wear 'em, test 'em, put 'em through the ringer! Only keep 'em if you love 'em! During the first 90 days after the initial purchase date, VIP Family Rewards Members may EXCHANGE worn footwear, apparel and accessories for credit towards a different make, style or size. VIPs may RETURN new & unused shoes within 60 days for a full refund. Some exclusions including Apple, Fitbit, Garmin, Hyperice, JLAB and Polar apply.

• What are the Family Benefit Sharing details?

  Membership benefits may be enjoyed by an individual Member, his or her spouse or partner, children 21 years of age and younger and anybody else in the Member's immediate family living within the same household; Rewards Cash is non‑transferable to non‑Family Members. Organizations, resellers, and businesses are ineligible to become Members. Memberships are non‑transferable.

• What are the Fast & Free Shipping details?

  Pad your wallet even more with FREE shipping every day. No minimum purchase required! Plus, all your in‑stock items will be packed on the truck and shipped the same day, when ordered by 3pm PST.

• How does the Membership Renewal work?

  TO ENSURE YOU NEVER MISS OUT ON A REWARD, YOUR MEMBERSHIP WILL AUTOMATICALLY RENEW EACH YEAR AT THE ANNUAL RATE IN EFFECT (CURRENTLY $39.99 - PRICE SUBJECT TO CHANGE), AND BE CHARGED TO A VALID CREDIT/DEBIT CARD ON FILE (OR AN EXISTING PAYPAL ACCOUNT). YOU MAY CANCEL YOUR MEMBERSHIP AT ANY TIME TO RECEIVE A PRORATED REFUND BY CALLING 800.543.7309. Benefits subject to change.

• What else can you tell me about the VIP Family?

  You won't be dissapointed. For a full breakdown of the VIP Family Rewards Benefits visit this page.